If you have any questions or comments, or if you want to update, delete, or change any personal information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at:
590 Duke Road
Buffalo, New York 14225 U.S.A.
Information Collection and Usage
We require customers who request information, and subsequently use our products and services, to provide contact information such as their name, company name, company address, company phone number, company email address and (later) company billing information such as billing name and address. We may maintain log files tracking IP addresses to analyze trends, help diagnose problems with our Website servers, and to monitor Website traffic/usage in order to provide better service to our customers and visitors. We do note use IP addresses to personally identify individuals, and we does not link IP addresses to other forms of personal information, however IP addresses alone may be considered to be personal information under the laws of certain jurisdictions.
We use the collected information to set up accounts for our business customers. We may also use personal information to contact individuals at our current or prospective business customers to further discuss their interest in our services and to send related information to them, if such individual has so opted to receive these communications. You will always have the opportunity to choose to opt-out from receiving our newsletter or other non-account related emails. We also reserve the right to use aggregated data for any lawful purpose, provided that the data is not linked to any specific individual.
We may use your information to respond to you regarding the reason you contacted us. We may also use and/or disclose personal information in order to: provide you with any products or services that you have engaged us for; understand and meet your needs and preferences; develop new and enhance existing service and product offerings; manage and develop our business and operations; and meet legal and regulatory requirements. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, to provide you with requested information, or to process a payment. We do not share personal information with third parties for marketing or advertising purposes.
Your Access to and Control Over Your Information
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you (except as set forth below).
- Express any concern you have about our use of your data.
We will work to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you are responsible for notifying us of those changes.
Notwithstanding the foregoing, we will retain your information for as long as your customer account is active or as long as needed to provide you with the products or services that you have requested. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. We do not intend to retain personal information longer than necessary for such purpose(s), unless required for compliance with a legal obligation.
This site uses analytics cookies from Google Analytics. These widely used functional cookies collect information that is used either in aggregate form to help us understand how our Website is being used, how effective our marketing campaigns are, or to help us customize our Website for you in order to enhance your experience. We do not have access or control over these third party cookies. For more information about Google Analytics, please refer to the website, “How Google uses data when you use our partners’ sites or apps” at http://www.google.com/policies/privacy/partners/.
We will make reasonable efforts to ensure that your personal data are properly secured, however, nobody is safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will promptly notify you in accordance with applicable legal requirements.
Online Tracking / Do Not Track
We do not track our visitors across third party websites to provide targeted advertising and therefore we do not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your internet browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
No Collection of Children’s Personal Information
Data Privacy Rights for Individuals in the European Union and/or the European Economic Area
- be informed of our intent to transfer your personal information to another country or international organization, the recipients of that information, and where information regarding the applicable privacy safeguards may be obtained;
- request access to your personal information;
- request correction of your personal information if it is incorrect;
- request that we delete or stop processing your personal information under certain circumstances;
- object to our processing of your personal information under certain circumstances;
- request that we restrict our processing of your personal information, and where our processing is based on your consent, withdraw that consent (which may be done by emailing: firstname.lastname@example.org) without affecting the lawfulness of processing based on consent before its withdrawal;
- request that we transmit your personal information either to you or another service provider under certain circumstances (costs may apply);
- be informed of your right to complain to a supervisory authority if you feel that we have not complied with applicable laws regulating your personal information (contact information for supervisory authorities may be found at: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. For more information, or to make a request, please email: email@example.com with your name, email address, request, and basis for your request.
Social Media Platforms and Links to Other Websites
Our website includes social media features and links to third party websites, such as links to our Facebook® and LinkedIn® pages. These third parties may collect information about your IP address and which page you’re visiting on our Website, and they may set a cookie to make sure any related Website features function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with any such third party features and platforms are governed by the privacy policies of the companies that provide them.
You understand that electronic communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, or other electronic means. You agree that we are not responsible for any electronic communication and/or any of your data which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by us. We do not guarantee that your information will not be misused or disclosed to third parties. We will not have any liability to you for any such misuse or disclosure.